Last Updated: December 13, 2024
1. Introduction
Nexus Digital Agency Ltd. ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We comply with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. By using our services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you interact with us:
- Name and contact details (email address, phone number, postal address)
- Company name and job title
- Payment and billing information
- Communication preferences
- Any information you provide in contact forms or correspondence
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on site
- Referring website or source
- Geographic location (country/region level)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver our services
- To communicate with you about projects and inquiries
- To process payments and send invoices
- To send marketing communications (with your consent)
- To improve our website and services
- To comply with legal obligations
- To detect and prevent fraud
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: Processing necessary for the performance of a contract with you
- Consent: Where you have given clear consent for marketing communications
- Legitimate Interests: Where processing is necessary for our legitimate business interests
- Legal Obligation: Where we need to comply with a legal requirement
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help us provide you with a better experience and understand how you interact with our site.
5.2 Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics)
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements (only with consent)
5.3 Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
6. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Third parties who assist us in operating our business (hosting, payment processing, email services)
- Professional Advisors: Lawyers, accountants, and insurers where necessary
- Legal Authorities: When required by law or to protect our rights
All third parties are contractually obligated to protect your data and use it only for the specified purposes.
7. International Data Transfers
Your information may be transferred to and processed in countries outside the UK/EEA. When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Client records: 7 years after the end of the business relationship
- Financial records: 7 years (as required by law)
- Marketing contacts: Until you unsubscribe or withdraw consent
- Website analytics: 26 months
9. Your Rights
Under GDPR, you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests or for marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at privacy@nexusagency.com.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data in transit
- Secure servers and firewalls
- Regular security assessments
- Employee training on data protection
- Access controls and authentication
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any website you visit.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
- Email: privacy@nexusagency.com
- Address: Data Protection Officer, Nexus Digital Agency Ltd., 123 Design Street, Creative District, London EC1A 1BB
- Phone: +44 20 7123 4567
15. Supervisory Authority
You have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO):
- Website: www.ico.org.uk
- Phone: 0303 123 1113